04 — Retail Intelligence
See what's
really happening
in market.
We give you an independent view of what's actually happening in store — execution, availability, pricing, staff behaviour and compliance.
Mystery
shopping.
See the store as your customer does.
Our mystery shoppers visit stores and venues against an agreed brief, giving you an independent view of what is actually happening in market.
What we can assess
- Retailer & staff engagement
- Product recommendation
- Availability & visibility
- Promotional compliance
- Competitor activity
- Photos & field evidence
- Scoring & reporting
The brief decides what's assessed.
Every visit is built around the questions you need answered.
Brief
Visit
Assess
Capture
Report
Powered by SmartSpotter
More eyes
in more stores.
When you need fast visibility across a large number of stores, crowdsourcing gets eyes in market without sending a field rep to every location.
- 01We set the task.
- 02Nearby spotters complete it in store.
- 03Results are checked.
- 04Photos and data feed back into reporting.
Use it for
- Store compliance
- Shelf & availability checks
- Promotion tracking
- Price checks
- Display verification
- Photo capture
Task
Spotter
Store
Verify
Report
SmartSpotter is an independent crowdsourcing platform. Drinxfactory delivers this service in partnership with SmartSpotter.
Two ways to
see what's happening.
Mystery Shopping
Best for deeper checks around staff behaviour, recommendations and customer experience.
Best when you need to understand
- Staff behaviour
- Recommendations
- Customer experience
- Execution quality
- Compliance against a detailed brief
Crowdsourcing
Best for quick, photo-verified checks across a large store network.
Best when you need to understand
- Availability
- Shelf position
- Pricing
- Promotions
- Displays
- Compliance across large store networks
We can use either service on its own or alongside our sales and merchandising teams.
Whichever approach we use, you get the photos, store-level results and reporting back in one place.
Need more eyes
in market?
Tell us what you need to understand and we'll build the right approach.
Let's talk